CompTIA
N10-004 · Question #29
A technician receives an urgent call that the switch in accounting is down. Which of the following should the technician do FIRST to troubleshoot this issue?
The correct answer is A. Identify symptoms and problems. See the full explanation below for the reasoning.
Question
A technician receives an urgent call that the switch in accounting is down. Which of the following should the technician do FIRST to troubleshoot this issue?
Options
- AIdentify symptoms and problems.
- BDocument the process and solutions.
- CEstablish the most probable cause.
- DEscalate if necessary.
How the community answered
(38 responses)- A79% (30)
- B3% (1)
- C13% (5)
- D5% (2)
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