CompTIA
N10-004 · Question #121
N10-004 Question #121: Real Exam Question with Answer & Explanation
The correct answer is A. Determine if anything has changed.. See the full explanation below for the reasoning.
Question
A network administrator is responding to a support ticket. The ticket does not have enough information to determine the problem. Which of the following should the technician perform FIRST before responding to the ticket?
Options
- ADetermine if anything has changed.
- BTest a theory to determine a cause.
- CEstablish a plan of action to resolve the problem.
- DEscalate the problem if necessary.
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