CompTIA
N10-004 · Question #121
A network administrator is responding to a support ticket. The ticket does not have enough information to determine the problem. Which of the following should the technician perform FIRST before…
The correct answer is A. Determine if anything has changed. See the full explanation below for the reasoning.
Question
A network administrator is responding to a support ticket. The ticket does not have enough information to determine the problem. Which of the following should the technician perform FIRST before responding to the ticket?
Options
- ADetermine if anything has changed.
- BTest a theory to determine a cause.
- CEstablish a plan of action to resolve the problem.
- DEscalate the problem if necessary.
How the community answered
(22 responses)- A82% (18)
- B5% (1)
- C5% (1)
- D9% (2)
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