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MS-900 · Question #86

Drag and Drop Question Your company uses Microsoft 365 with a business support plan. You need to identify Service Level Agreements (SLAs) from Microsoft for the support plan. What response can you…

The correct answer is continuously with a one-hour response time; during business hours with no commitment for response time; continuously with no commitment for response time. Microsoft 365 Business support plans have defined SLAs based on severity. Critical/severity A issues (service unavailable or severely degraded) are monitored continuously with a one-hour response time commitment. Non-critical/severity B issues are handled during business hours…

Submitted by sofia.br· Mar 5, 2026Describe Microsoft cloud service support options and SLA commitments, typically mapped to the 'Describe Microsoft Service, Warranty, and Support Offerings' domain in Microsoft fundamentals certifications (e.g., MS-900).

Question

Drag and Drop Question Your company uses Microsoft 365 with a business support plan. You need to identify Service Level Agreements (SLAs) from Microsoft for the support plan. What response can you expect for each event type? To answer, drag the appropriate responses to the correct event types. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

MS-900 question #86 exhibit

Answer Area

Drag items

continuously with a one-hour response timeduring business hours with no commitment for response timecontinuously with no commitment for response timecontinuously with a next-day response time

Correct arrangement

  • continuously with a one-hour response time
  • during business hours with no commitment for response time
  • continuously with no commitment for response time

Explanation

Microsoft 365 Business support plans have defined SLAs based on severity. Critical/severity A issues (service unavailable or severely degraded) are monitored continuously with a one-hour response time commitment. Non-critical/severity B issues are handled during business hours with no committed response time. Severity C issues (minimal business impact) are addressed continuously but with no committed response time, reflecting the lower urgency of general inquiries.

Topics

#Microsoft 365 Support Plans#Service Level Agreements#Cloud Service Management#Microsoft Support Tiers

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