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MLS-C01 · Question #292

A company needs to deploy a chatbot to answer common questions from customers. The chatbot must base its answers on company documentation. Which solution will meet these requirements with the LEAST…

The correct answer is A. Index company documents by using Amazon Kendra. Integrate the chatbot with Amazon Kendra. To deploy a chatbot that answers common questions based on company documentation with the least development effort, Amazon Kendra should be used to index the documents and integrate with the chatbot.

Machine Learning Implementation and Operations

Question

A company needs to deploy a chatbot to answer common questions from customers. The chatbot must base its answers on company documentation. Which solution will meet these requirements with the LEAST development effort?

Options

  • AIndex company documents by using Amazon Kendra. Integrate the chatbot with Amazon Kendra
  • BTrain a Bidirectional Attention Flow (BiDAF) network based on past customer questions and
  • CTrain an Amazon SageMaker Blazing Text model based on past customer questions and
  • DIndex company documents by using Amazon OpenSearch Service. Integrate the chatbot with

How the community answered

(29 responses)
  • A
    79% (23)
  • B
    3% (1)
  • C
    14% (4)
  • D
    3% (1)

Why each option

To deploy a chatbot that answers common questions based on company documentation with the least development effort, Amazon Kendra should be used to index the documents and integrate with the chatbot.

AIndex company documents by using Amazon Kendra. Integrate the chatbot with Amazon KendraCorrect

Amazon Kendra is an intelligent enterprise search service specifically designed to provide highly accurate answers to natural language questions from various unstructured and structured data sources, making it the ideal solution for a documentation-based chatbot with minimal development effort.

BTrain a Bidirectional Attention Flow (BiDAF) network based on past customer questions and

Training a custom Bidirectional Attention Flow (BiDAF) network requires significant machine learning expertise, data preparation, and development effort, which contradicts the goal of achieving the solution with the least development effort.

CTrain an Amazon SageMaker Blazing Text model based on past customer questions and

Amazon SageMaker BlazingText is a built-in algorithm primarily for word embeddings, text classification, and sentiment analysis, and it is not designed to directly power a natural language question-answering chatbot over documentation.

DIndex company documents by using Amazon OpenSearch Service. Integrate the chatbot with

While Amazon OpenSearch Service is a robust search engine, integrating it with a chatbot for natural language question answering from documents requires substantial custom development for semantic search and answer extraction capabilities, unlike the out-of-the-box functionality offered by Amazon Kendra.

Concept tested: Amazon Kendra for intelligent search and Q&A chatbots

Source: https://aws.amazon.com/kendra/

Topics

#Amazon Kendra#Chatbots#Question Answering#Managed Services

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