Microsoft
MB6-897 · Question #22
You need to capture details and notes for a customer. Which two actions should you perform? Each correct answer presents part of the solution.
The correct answer is A. Define case categories. D. Define the case process. See the full explanation below for the reasoning.
Question
You need to capture details and notes for a customer. Which two actions should you perform? Each correct answer presents part of the solution.
Options
- ADefine case categories.
- BCreate customers.
- CCreate contacts.
- DDefine the case process.
How the community answered
(29 responses)- A72% (21)
- B7% (2)
- C21% (6)
Community Discussion
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