Microsoft
MB6-897 · Question #11
You receive a box of returned items from a customer. After inspecting the items, you determine that an item is damaged. You need to send a new item to me customer. What should you do?
The correct answer is C. Apply a disposition code to scrap the item in your inventory. Then, send a replacement to the. See the full explanation below for the reasoning.
Question
You receive a box of returned items from a customer. After inspecting the items, you determine that an item is damaged. You need to send a new item to me customer. What should you do?
Options
- ACreate a movement journal to remove the item from inventory. Then, create a new sales order to
- BCreate a quality order to enter the details of the inspection, and then validate the results.
- CApply a disposition code to scrap the item in your inventory. Then, send a replacement to the
- DPlace the original sales order on hold. Add a note for the customer service representative to call
How the community answered
(45 responses)- A7% (3)
- B13% (6)
- C78% (35)
- D2% (1)
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