Microsoft
MB6-896 · Question #90
A customer reports that the representative who took their order earlier in the day incorrectly entered the order. You need to determine which customer service representative entered the order and if…
The correct answer is C. View the Order hold page. D. View the Order events history inquiry page. See the full explanation below for the reasoning.
Question
A customer reports that the representative who took their order earlier in the day incorrectly entered the order. You need to determine which customer service representative entered the order and if any modifications to the order have been made. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
Options
- ARun the Order holds report.
- BView the Order scripts pages.
- CView the Order hold page.
- DView the Order events history inquiry page.
- ERun the Order events report.
How the community answered
(51 responses)- A4% (2)
- B10% (5)
- C71% (36)
- E16% (8)
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