Microsoft
MB6-896 · Question #23
A customer reports that an item they ordered was damaged when it arrived. You instruct the customer to return the item to your warehouse. You need to remove the item from your inventory and ship a…
The correct answer is D. Replace and scrap. See the full explanation below for the reasoning.
Question
A customer reports that an item they ordered was damaged when it arrived. You instruct the customer to return the item to your warehouse. You need to remove the item from your inventory and ship a new item to the customer. Which disposition action should you use on the return order?
Options
- AScrap
- BReplace and credit
- CCredit
- DReplace and scrap
How the community answered
(61 responses)- A8% (5)
- B5% (3)
- C15% (9)
- D72% (44)
Community Discussion
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