Your organization uses enhanced service level agreements (SLA's). You need to create a view that displays the SLA failure and succeeded time for data related to a case. Which entity should you use…

The correct answer is C. SLA KPI Instance. https://community.dynamics.com/crm/b/crminogic/archive/2016/06/10/enhanced-sla-extended-for- other-entities-in-dynamics-crm-2016-update-1

Manage queues, entitlements, and Service Level Agreements (SLAs)

Question

Your organization uses enhanced service level agreements (SLA's). You need to create a view that displays the SLA failure and succeeded time for data related to a case. Which entity should you use to select the fields?

Options

ASLA
Benhanced SLA C
CSLA KPI Instance
DSLA Item

How the community answered

(16 responses)

A
13% (2)
B
6% (1)
C
75% (12)
D
6% (1)

Explanation

https://community.dynamics.com/crm/b/crminogic/archive/2016/06/10/enhanced-sla-extended-for- other-entities-in-dynamics-crm-2016-update-1

Topics

#enhanced SLA#SLA KPI Instance#case view#SLA tracking

Community Discussion

No community discussion yet for this question.

Full MB2-718 Practice