Microsoft
MB2-716 · Question #48
You enable status reason transitions for the case entity. You cannot reactivate a case due to an issue with the current status reason. You need to correct the issue. What should you do?
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Configure Microsoft Dynamics 365
Question
You enable status reason transitions for the case entity. You cannot reactivate a case due to an issue with the current status reason. You need to correct the issue. What should you do?
Options
- AUsing status reason transitions, ensure that all active status reason options have at least one
- BUsing status reason transitions, add a new active status reason to the current status reason for
- CUsing status reason transitions, ensure that all inactive status reason options have at least one
- DUsing status reason transitions, add a new inactive status reason to the current status reason for
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Topics
#status reason transitions#case entity#case reactivation#status configuration