You enable status reason transitions for the case entity. You cannot reactivate a case due to an issue with the current status reason. You need to correct the issue. What should you do?

Question

Options

• AUsing status reason transitions, ensure that all active status reason options have at least one
• BUsing status reason transitions, add a new active status reason to the current status reason for
• CUsing status reason transitions, ensure that all inactive status reason options have at least one
• DUsing status reason transitions, add a new inactive status reason to the current status reason for

• A
  11% (4)
• B
  82% (31)
• C
  5% (2)
• D
  3% (1)

Explanation

https://technet.microsoft.com/en-us/library/dn660979.aspx

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