Microsoft
MB2-716 · Question #30
You add a lookup for contacts to the case form. You need to display the most recent primary phone number for a contact on the case form while minimizing administrative effort. What should you do?
The correct answer is B. Use a quick view form to display the phone number. See the full explanation below for the reasoning.
Question
You add a lookup for contacts to the case form. You need to display the most recent primary phone number for a contact on the case form while minimizing administrative effort. What should you do?
Options
- AUse a workflow to copy the phone number to a new field on the case when the contact changes.
- BUse a quick view form to display the phone number.
- CUse a web resource to query and display the phone number.
- DUse field mapping during record creation to copy the phone number to a new field on the case.
How the community answered
(29 responses)- A7% (2)
- B76% (22)
- C14% (4)
- D3% (1)
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