CompTIA
MB0-001 · Question #45
Administrators receive a call saying Joe, a user, is not receiving email on his mobile device, although all other functions are normal. Which of the following are the MOST likely actions to perform…
The correct answer is B. Look into the MDM portal for device status and logs D. Check for account status. See the full explanation below for the reasoning.
Question
Administrators receive a call saying Joe, a user, is not receiving email on his mobile device, although all other functions are normal. Which of the following are the MOST likely actions to perform to troubleshoot the problem? (Select TWO).
Options
- AAsk if the device is powered on
- BLook into the MDM portal for device status and logs
- CAsk if Joe is located in a basement
- DCheck for account status
- EPing the device
How the community answered
(26 responses)- A8% (2)
- B73% (19)
- C4% (1)
- E15% (4)
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