CompTIA
MB0-001 · Question #273
MB0-001 Question #273: Real Exam Question with Answer & Explanation
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Question
An employee reports a network connectivity issue to the helpdesk. Which of the following steps should be taken before escalating the issue?
Options
- AIdentify and document the issue, questioning the obvious
- BAttempt to resolve the network issue by rebooting a server
- CAsk the user to remote their machine and wait 15 minutes before calling back
- DDocument resolution outcomes and lessons learned
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