An employee reports a network connectivity issue to the helpdesk. Which of the following steps should be taken before escalating the issue?

Question

Options

• AIdentify and document the issue, questioning the obvious
• BAttempt to resolve the network issue by rebooting a server
• CAsk the user to remote their machine and wait 15 minutes before calling back
• DDocument resolution outcomes and lessons learned

• A
  83% (20)
• B
  4% (1)
• C
  4% (1)
• D
  8% (2)

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