CompTIA
MB0-001 · Question #22
Ann, a wireless customer, cannot access her email. A technician found that Ann lost access to her email at the same time an update was pushed to all customers. Which of the following is the NEXT troub
The correct answer is C. Verify that other customers cannot access email. See the full explanation below for the reasoning.
Question
Ann, a wireless customer, cannot access her email. A technician found that Ann lost access to her email at the same time an update was pushed to all customers. Which of the following is the NEXT troubleshooting step?
Options
- ARevert to last known good configuration on device
- BRevert back to a previous state on the email server
- CVerify that other customers cannot access email
- DReload Ann's email client
How the community answered
(64 responses)- A5% (3)
- B9% (6)
- C84% (54)
- D2% (1)
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