CompTIA
MB0-001 · Question #210
Ann, a user, is unable to login to the network from her mobile device. Which of the following is the FIRST step a help desk administrator should take to resolve this issue?
The correct answer is C. Verify password was entered correctly. See the full explanation below for the reasoning.
Question
Ann, a user, is unable to login to the network from her mobile device. Which of the following is the FIRST step a help desk administrator should take to resolve this issue?
Options
- AWipe Ann's device
- BLock Ann's device
- CVerify password was entered correctly
- DReset Ann's password
How the community answered
(23 responses)- A4% (1)
- B4% (1)
- C83% (19)
- D9% (2)
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