CompTIA
MB0-001 · Question #162
Joe, an end-user, reports that his smart phone has been lost. Which of the following should a helpdesk staff member perform FIRST?
The correct answer is B. Follow the approved response to the incident. See the full explanation below for the reasoning.
Question
Joe, an end-user, reports that his smart phone has been lost. Which of the following should a helpdesk staff member perform FIRST?
Options
- ACall the phone number associated with the device.
- BFollow the approved response to the incident.
- CLock or disable all of Joe's network accounts.
- DInitiate a remote wipe of Joe's device.
How the community answered
(44 responses)- A16% (7)
- B70% (31)
- C5% (2)
- D9% (4)
Community Discussion
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