A company implements Dynamics 365 Commerce. The company needs to increase customer loyalty by setting up loyalty programs. You need to identify customer loyalty options that the company can utilize…

Question

Options

• ATrack customer participation in the loyalty program.
• BStore customer data on likes and dislikes and easily retrieve it when required.
• CTransfer reward balance from one card to another.
• DDefine refund rules to identify when and how a customer can return items.
• EDefine earning rules to outline how a customer can earn points.

• A
  89% (55)
• B
  3% (2)
• D
  8% (5)

Explanation

You can set up your loyalty program so that they include the following options. (A) Set up multiple types of rewards that you offer in your loyalty programs, and track participation in your loyalty programs. (C) Manually adjust loyalty cards, or transfer the loyalty rewards balance from one card to another to accommodate or reward a customer. (E) Define earning rules to identify the activities that a customer must complete to earn rewards. You can also define redemption rules to identify when and how a customer can redeem rewards. Set up loyalty programs that represent the different reward incentives that you offer. You can include loyalty program tiers to offer greater incentives and rewards to customers who shop more frequently or spend more money in your stores. Issue loyalty cards from any channel that participates in your loyalty programs, and link loyalty cards to one or more loyalty programs that the customer can participate in. You can also link a customer record to a loyalty card, so that the customer can pool loyalty points from multiple cards and redeem them.

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