Microsoft
MB-901 · Question #76
You review your current open cases in Dynamics 365 for Customer Service. When should you use parent/child cases?
The correct answer is B. for cases from the same company. See the full explanation below for the reasoning.
Question
You review your current open cases in Dynamics 365 for Customer Service. When should you use parent/child cases?
Options
- Afor cases for a customer who left a company and now works for a different company
- Bfor cases from the same company
- Cfor cases for two different customers with two different issues
- Dfor cases for two different companies with the same company name
How the community answered
(51 responses)- A2% (1)
- B80% (41)
- C6% (3)
- D12% (6)
Community Discussion
No community discussion yet for this question.