Microsoft
MB-901 · Question #144
A company uses Dynamics 365 Customer Service. Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions. You need…
The correct answer is B. Power Virtual Agents. See the full explanation below for the reasoning.
Question
A company uses Dynamics 365 Customer Service. Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions. You need to recommend a self-service option that allows customers to request support and services. What should you recommend?
Options
- ARemote Assist
- BPower Virtual Agents
- CCustomer Service Insights
- DCustomer Insights
How the community answered
(41 responses)- A7% (3)
- B76% (31)
- C2% (1)
- D15% (6)
Community Discussion
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