Microsoft
MB-901 · Question #13
MB-901 Question #13: Real Exam Question with Answer & Explanation
The correct answer is C. Customer Service Insights. See the full explanation below for the reasoning.
Question
A service company has many agents who create cases. Case titles often use different words with the same meaning. The company wants to use artificial intelligence to quickly and accurately spot trends in service. You need to recommend a solution for the company. What should you recommend?
Options
- ASales Insights
- BCustomer Service
- CCustomer Service Insights
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