Drag and Drop Question A company plans to implement Dynamics 365 Supply Chain Management. The company has announced that it will be implementing a change management program. Many employees have volunt

This question tests knowledge of change management role responsibilities within a Dynamics 365 implementation, specifically distinguishing between the Executive Sponsor and Change Agent roles based on Prosci/ADKAR change management principles adopted by Microsoft.

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Drag and Drop Question A company plans to implement Dynamics 365 Supply Chain Management. The company has announced that it will be implementing a change management program. Many employees have volunteered to be a part of this program. You need to determine the change management responsibilities for each role. In which role does each responsibility belong? To answer, drag the appropriate roles to the correct responsibilities. Each role may be used once, more than one, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

Explanation

Approach. Executive Sponsors are senior leaders who own the change at an organizational level - their key responsibilities are providing visible/vocal support and communicating the change vision to the broader organization, as these require positional authority and credibility. Change Agents (also called Change Champions) are volunteer peer-level employees who operate at the ground level - their responsibilities include identifying and managing resistance among colleagues, supporting peers through the transition, and actively participating in change impact assessments. The split is strategic/visible leadership (Sponsor) vs. grassroots/peer-level facilitation (Change Agent). The correct mapping is: 'Provides visible and vocal support' → Executive Sponsor; 'Communicates the change vision' → Executive Sponsor; 'Identifies and manages resistance' → Change Agent; 'Supports peers through the change process' → Change Agent; 'Actively participates in change impact assessments' → Change Agent.

Concept tested. Change management role delineation in Dynamics 365 implementations - specifically the distinction between Executive Sponsor responsibilities (organizational visibility, vision communication) and Change Agent responsibilities (peer support, resistance management, impact assessment participation) as defined in Microsoft's D365 adoption and change management framework.

Reference. Microsoft Learn: Dynamics 365 adoption guide - Change Management roles; Prosci ADKAR Change Management methodology (referenced in Microsoft implementation best practices)

Topics

#Change Management#Project Roles#Dynamics 365 Implementation

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