MB-210 Question #427: Real Exam Question with Answer & Explanation

Case Study 7 - Best For You Organics Background Best For You Organics Company specializes in delivering fresh and frozen organic fruits and vegetables to commercial and residential customers. The company recently started making ice cream bars. The company named this business line IceCreamBarLine. Best For You Organics Company plans to sell individual ice cream bars from food trucks and sell cases to convenience stores and gas stations. Best For You Organics Company purchased a fleet of windowed trucks to sell individual ice cream bars and perform deliveries. The salespeople are the truck drivers. Current environment Best For You Organics Company uses Dynamics 365 Sales and Microsoft 365. The company plans to use the sales accelerator features with IceCreamBarLine before rolling it out to other departments. The company has external stakeholders who are involved in sales opportunities. Current environment setup - Best For You Organics Company uses one business unit in Dynamics 365 Sales. - All users have Dynamics 365 Sales Enterprise licenses. - All salespeople use a mobile app when they are not in the office. - Best For You Organics Company uses Exchange Online. - Lead records are created automatically when marketing forms are submitted on the Best For You Organics Company website. - Each salesperson manages a district. A district named DistrictA does not have cellular or Wi-Fi service. Current salesperson process - Appointments are scheduled through Microsoft Outlook and Dynamics 365 Sales. - Custom insight cards are created to show tasks that have missed their due date. - Emails sent to customers are sent from Dynamics 365 Sales. - Salespeople use Microsoft SharePoint in Dynamics 365 Sales to store documents on leads and opportunities. Requirements Dynamics 365 Sales - The company requires that only salespeople have access to the sales accelerator features. Emails - Email interactions, such as when an email is opened, must be tracked. - Emails received by stakeholders must be visible on an opportunity record as soon as they are received. - Salespeople require the option to keep stakeholder emails private or make them visible to others. - Salespeople require their appointments and tasks to synchronize with Outlook. Phone calls - Calls to customers must be placed by using Dynamics 365 Sales. - Salespeople must be able to record their calls and have real-time transcription. Appointments - Appointments must be entered while the salesperson is at a customer's location. - Salespeople must be able to review their next meeting when they travel. Alerts - A salesperson must be alerted immediately when a marketing form is submitted for the salesperson's district. Leads and opportunities - Items in the worklist must display activities from leads and opportunities only. - Salespeople must be able to create shared Microsoft OneNote notebooks for each opportunity. You need to help salespeople manage stakeholder emails. Which feature should you use?