MB-210 Question #416: Real Exam Question with Answer & Explanation

Case Study 6 - Liberty's Background Liberty's Delightful Sinful Bakery & Café (Liberty's) sells baked goods to only commercial customers for resale from its East and West territories. The bakery acquired a company that it will incorporate as its retail line of business. Each territory will contain a Retail and Commercial territory. Liberty's has two territories, each divided as shown below: Current Environment Configuration - The Commercial territory has a different price list than the Retail territory. - The criteria used to measure the probability of a sale will be different for retail and commercial. - All loaves cost the same and all buns cost the same. - Auto-create records for newly qualified leads is turned on to simplify the lead qualification process. - Liberty's logs all phone calls, appointments, and emails in Dynamics 365 Sales. - Accounts were imported for the Retail territory. - Liberty's finds that the information on their accounts and contacts are often outdated. - Liberty's must use Microsoft Relationship Sales. Discounts To add the pricing for retail, Liberty's will update all price lists to reflect the retail price and provide the following discounts: - 10 percent off for 10-19 items - 20 percent off for 20-49 items - 30 percent off for more than 50 items Job roles EmployeeA: - Manages the Commercial territory - Will also manage the new Retail territory starting next month - Responsible for all sales functions, including forecasting and product management EmployeeB: - Hired for retail sales only - Must create new accounts and contacts but should not be able to create or edit products EmployeeC: - Serves as a Liberty's executive - Requires read-only access to Contacts and Accounts tables in Dynamics 365 Sales EmployeeD: - Serves as an operations manager, responsible for managing orders and deliveries Requirements General - With the acquisition of the retail company, new bread types must be added. These bread types must apply to loaves and buns. - A lead must be generated from an activity record. - Liberty's wants to improve accuracy about Accounts and Contacts but does not want to track messages generated outside of the system. - With the addition of the retail branch, Liberty's must create a forecasting model to estimate the revenue for the next quarter. - If a phone call is received from a new potential customer, a lead must be generated from the activity record. - Liberty's must automatically maintain current account and contact information. - The system must be able to rate the health of an opportunity based on the following scale: o 1 = Good o 2 = Fair o 3 = Poor - The health rating must include all conversations and interactions, including those on social media. Orders - Orders are used to record bakery orders. - Each order may include multiple deliveries. - EmployeeD must be able to schedule and track actual delivery start and end times. Issues - A duplicate detection rule is set up, and the flag to check for duplicates is turned on; however, duplicates still exist. - EmployeeB and other employees notice that all their opportunities are rated as Good, but when reviewing the activities, they see that the rating should be Poor. - User1 complains that the user's message responses to leads in LinkedIn are missing. - TesterA cannot find the model-driven app to test. - Liberty's receives an email with a customer order. When the customer calls to pay with a credit card over the phone, Liberty's cannot find the customer order. You need to create a component for deliveries. What should you create?