PECB
LEAD-IMPLEMENTER · Question #56
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which…
The correct answer is B. Appropriateness. See the full explanation below for the reasoning.
Question
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?
Options
- AClarity
- BAppropriateness
- CResponsiveness
How the community answered
(32 responses)- A9% (3)
- B75% (24)
- C16% (5)
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