Which persona is normally responsible for defining, testing, and running an incident management process?

Site Reliability Engineers (SREs) are deeply involved in the operational aspects of systems, with a core responsibility for reliability and stability. They typically lead the design, implementation, testing, and execution of incident management processes to effectively respond to and mitigate service disruptions.

Project Managers oversee project delivery and timelines, but are not usually responsible for the technical definition and execution of incident management processes.

Application Developers focus on writing and maintaining application code, not primarily on the operational incident management processes.

Quality Engineers primarily focus on testing software to prevent defects, which contributes to reliability, but they are not typically the owners of the incident management process itself.