A service provider has requested that you develop a design for a new network deployment focused on a call center customer. What are two success criteria from the stakeholder's point of view with…

Question

Options

• Aeasy deployment of the solution by the service provider
• Brequirement for secure data transmissions
• Cmulticast stream replication must follow MSDP path
• Dend user demand for low latency voice connections

• A
  6% (3)
• B
  81% (39)
• C
  13% (6)

Explanation

From a call center customer's (stakeholder's) perspective, success is measured by what directly impacts their business operations. B (secure data transmissions) is correct because call centers handle sensitive customer data - payment info, personal records - making security a core requirement the end customer cares about. D (low latency voice connections) is correct because call center agents depend on real-time, clear voice communication; high latency means dropped calls, poor audio quality, and lost business - a critical user-facing metric.

A is wrong because easy deployment benefits the service provider, not the end customer/stakeholder - it's an internal operational concern, not a customer success criterion. C is wrong because MSDP (Multicast Source Discovery Protocol) path requirements are a technical implementation detail relevant to engineers designing the solution, not a business outcome a call center stakeholder would articulate or measure.

Memory tip: Think "Who feels the pain?" - the customer feels latency on calls and fears data breaches (B, D), while the provider cares about deployment ease (A) and engineers care about protocol paths (C). Always filter success criteria through the lens of the named stakeholder.

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