CompTIA
JK0-802 · Question #806
A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do…
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Question
A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do FIRST to determine what the issue is without erasing the user's unsaved data?
Options
- AUsing a known-good computer of the same type, switch batteries between the two laptops.
- BRemove the A/C adapter while the system is running and observe if the screen dims.
- CCompletely shut down the laptop, remove the A/C power source and restart the laptop.
- DUsing a known-good computer of the same type, switch A/C adapters between the two laptops.
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