CompTIA
JK0-802 · Question #773
A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
The correct answer is C. Verify full system functionality and implement preventive measures. See the full explanation below for the reasoning.
Question
A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
Options
- AEstablish a plan of action to resolve the problem and implement the solution.
- BDocument findings, actions, and outcomes.
- CVerify full system functionality and implement preventive measures.
- DIdentify the problem or symptoms.
How the community answered
(25 responses)- A12% (3)
- B4% (1)
- C80% (20)
- D4% (1)
Community Discussion
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