CompTIA
JK0-802 · Question #773
A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
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Question
A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
Options
- AEstablish a plan of action to resolve the problem and implement the solution.
- BDocument findings, actions, and outcomes.
- CVerify full system functionality and implement preventive measures.
- DIdentify the problem or symptoms.
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