A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus definitions are…

A user is reporting that their computer is running slow and is having trouble connecting to the Internet. After further inspection, the technician notices that the antivirus definitions are up-to-date and the system is scheduled for regular scans. Which of the following solutions will MOST likely help resolve the issues reported?