CompTIA
JK0-802 · Question #28
A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single…
The correct answer is C. Clearing the Windows Update download cache entirely. See the full explanation below for the reasoning.
Question
A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
Options
- ARunning a full DEFRAG on the system
- BClearing the AppData temp folder entirely
- CClearing the Windows Update download cache entirely
- DUninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
How the community answered
(42 responses)- A19% (8)
- B5% (2)
- C69% (29)
- D7% (3)
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