CompTIA
JK0-802 · Question #244
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's…
The correct answer is B. Identify the problem. See the full explanation below for the reasoning.
Question
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
Options
- ADocument finding, actions, and outcomes
- BIdentify the problem
- CEstablish a theory
- DEstablish a plan of action to resolve the problem
How the community answered
(38 responses)- A11% (4)
- B82% (31)
- C5% (2)
- D3% (1)
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