A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

The correct answer is C. Check the link lights on printer NIC. 105_000.html?reg=eu&prod=hl5170dn_all&c=gb&lang=en

Hardware and network troubleshooting

Question

Options

ACheck the toner cartridge
BReboot client PC
CCheck the link lights on printer NIC
DReboot the printer

How the community answered

(46 responses)

A
4% (2)
B
15% (7)
C
72% (33)
D
9% (4)

Explanation

105_000.html?reg=eu&prod=hl5170dn_all&c=gb&lang=en

Topics

#network printer#PING#link lights#NIC troubleshooting

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