CompTIA
JK0-802 · Question #205
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
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Hardware and network troubleshooting
Question
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
Options
- ACheck the toner cartridge
- BReboot client PC
- CCheck the link lights on printer NIC
- DReboot the printer
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Topics
#network printer#PING#link lights#NIC troubleshooting