CompTIA
JK0-802 · Question #143
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is…
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Hardware and network troubleshooting
Question
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?
Options
- ADocument findings, actions, and outcomes
- BEstablish a plan of action to resolve the problem
- CRe-establish a new theory or escalate
- DImplement preventative measures
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Topics
#troubleshooting methodology#escalation#CompTIA steps#post-virus performance