CompTIA
JK0-802 · Question #113
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the…
The correct answer is D. Document findings, actions, and outcomes. See the full explanation below for the reasoning.
Question
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?
Options
- AIdentify the problem
- BEstablish a plan of action to resolve the problem
- CTest the theory to determine cause
- DDocument findings, actions, and outcomes
How the community answered
(63 responses)- A8% (5)
- B3% (2)
- C14% (9)
- D75% (47)
Community Discussion
No community discussion yet for this question.