CompTIA
JK0-801 · Question #870
A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT…
The correct answer is C. Establish a plan of action to resolve the problem. See the full explanation below for the reasoning.
Question
A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?
Options
- AVerify full system functionality.
- BDocument the findings, actions, and outcomes.
- CEstablish a plan of action to resolve the problem.
- DQuestion the user and identify changes the user has made to the system.
How the community answered
(45 responses)- A7% (3)
- B16% (7)
- C73% (33)
- D4% (2)
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