CompTIA
JK0-801 · Question #707
JK0-801 Question #707: Real Exam Question with Answer & Explanation
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Question
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
Options
- AInform the manager of the customer's behavior and then focus on completing the task in an expedited
- BEmpathize with the customer's urgency and inform them that the current service level agreement
- CEmpathize with the customer and focus on completing the task in an expedited manner. Upon closure,
- DContact dispatch immediately and request to speak to a manager to determine the breakdown in the
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