CompTIA
JK0-801 · Question #707
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the…
Sign in or unlock JK0-801 to reveal the answer and full explanation for question #707. The question stem and answer options stay visible for context.
Hardware and network troubleshooting
Question
After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
Options
- AInform the manager of the customer's behavior and then focus on completing the task in an expedited
- BEmpathize with the customer's urgency and inform them that the current service level agreement
- CEmpathize with the customer and focus on completing the task in an expedited manner. Upon closure,
- DContact dispatch immediately and request to speak to a manager to determine the breakdown in the
Unlock JK0-801 to see the answer
You've previewed enough free JK0-801 questions. Unlock JK0-801 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#customer service#professional communication#angry customer#service call etiquette