A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by:

The correct answer is B. drivers designed for a different OS. Double-check the supported OS for the driver. The incompatibility error occurs when the driver is for the operating system other than the intended one.

Hardware and network troubleshooting

Question

Options

Aa malfunctioning printer.
Bdrivers designed for a different OS.
Ca bad printer cable.
D32-bit drivers on a 64-bit system.

How the community answered

(36 responses)

A
17% (6)
B
72% (26)
C
3% (1)
D
8% (3)

Explanation

Double-check the supported OS for the driver. The incompatibility error occurs when the driver is for the operating system other than the intended one.

Topics

#printer drivers#driver compatibility#OS compatibility#troubleshooting

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