CompTIA
JK0-801 · Question #516
JK0-801 Question #516: Real Exam Question with Answer & Explanation
The correct answer is A. Do not trivialize the customer's problems.. See the full explanation below for the reasoning.
Question
A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the MOST while answering these calls?
Options
- ADo not trivialize the customer's problems.
- BBe culturally sensitive.
- CDocument and record every conversation.
- DAsk open-ended questions to narrow the scope of the problem.
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