A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?

Question

Options

• AWait until the user finishes their explanation and then offer advice
• BIgnore the remainder of the user's explanation and then offer advice
• CInterrupt the user so that the user does not have to offer more than is needed
• DMake a gesture to the user to let the user know that no more explanation is needed

• A
  74% (35)
• B
  4% (2)
• C
  6% (3)
• D
  15% (7)

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