CompTIA
JK0-801 · Question #449
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The…
The correct answer is A. Maintain a positive attitude E. Offer different repair options if possible. See the full explanation below for the reasoning.
Question
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
Options
- AMaintain a positive attitude
- BRecommend Anne use another repair center
- CPlace Anne on hold to allow her to calm down
- DFollow up with Anne at a later date to verify satisfaction
- EOffer different repair options if possible
- FListen and do not interrupt the customer
How the community answered
(30 responses)- A70% (21)
- B3% (1)
- C7% (2)
- D3% (1)
- F17% (5)
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