CompTIA
JK0-801 · Question #449
JK0-801 Question #449: Real Exam Question with Answer & Explanation
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Question
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
Options
- AMaintain a positive attitude
- BRecommend Anne use another repair center
- CPlace Anne on hold to allow her to calm down
- DFollow up with Anne at a later date to verify satisfaction
- EOffer different repair options if possible
- FListen and do not interrupt the customer
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