While explaining a problem to a technician a customer misuses terminology that confuses the technician. Which of the following is an appropriate response for the technician?

Question

Accepted Answer

C. Ask questions to help fully understand the issue

Answer

A. Politely listen to the customer and then perform diagnostics

Answer

B. Explain that the terminology being used is unknown

Answer

D. Ask another technician to help the customer

While explaining a problem to a technician a customer misuses terminology that confuses the technician. Which of the following is an appropriate response for the technician?

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