CompTIA
JK0-801 · Question #280
Anne, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the…
The correct answer is B. Politely explain the reason for removing the tablet and return it after inputting the settings. See the full explanation below for the reasoning.
Question
Anne, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation?
Options
- AHand the tablet back unfixed so the CEO is immediately appeased.
- BPolitely explain the reason for removing the tablet and return it after inputting the settings.
- CComplete the settings fix before handing the tablet to the CEO, then immediately inform her Manager.
- DCalmly explain why she was correct for taking the tablet.
How the community answered
(26 responses)- A4% (1)
- B73% (19)
- C15% (4)
- D8% (2)
Community Discussion
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