CompTIA
JK0-801 · Question #242
How should a technician respond in a situation where a user is very upset about a repeated problem?
The correct answer is C. Be courteous and assure the user that they will take responsibility for the resolution. See the full explanation below for the reasoning.
Question
How should a technician respond in a situation where a user is very upset about a repeated problem?
Options
- ABe nice and inform the user that they are committed to try to fix the problem.
- BAsk how the user's family is doing and other current affairs to create a calm atmosphere.
- CBe courteous and assure the user that they will take responsibility for the resolution.
- DGreet the user in a friendly manner and assure the user that they will fix all of the problems the user
How the community answered
(18 responses)- A6% (1)
- B6% (1)
- C78% (14)
- D11% (2)
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