CompTIA
JK0-801 · Question #145
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?
The correct answer is C. Use the printer manufacturer's cleaning kit to clean the print head. See the full explanation below for the reasoning.
Question
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?
Options
- AReplace the print head with OEM replacement.
- BUse a cotton swab and alcohol to clean the print head.
- CUse the printer manufacturer's cleaning kit to clean the print head.
- DUse an industry approved cleaning kit to clean the print rollers.
- EUse the printer manufacturer's cleaning kit to clean the print rollers.
How the community answered
(32 responses)- B13% (4)
- C78% (25)
- D6% (2)
- E3% (1)
Community Discussion
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