CompTIA
JK0-801 · Question #134
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps…
The correct answer is D. Check the toner level to see if it is low. See the full explanation below for the reasoning.
Question
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
Options
- AApply a new preventative maintenance kit.
- BEnsure the MFD is connected and on the network.
- CReplace all empty ink cartridges in the MFD.
- DCheck the toner level to see if it is low.
How the community answered
(39 responses)- A8% (3)
- B3% (1)
- C18% (7)
- D72% (28)
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