CompTIA
JK0-801 · Question #1173
JK0-801 Question #1173: Real Exam Question with Answer & Explanation
The correct answer is D. Replace the battery with a new one. See the full explanation below for the reasoning.
Question
A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?
Options
- ARemove the battery and let it cool for 24 hours
- BFully discharge and then fully recharge the battery
- CShort the battery terminals with a paper clip
- DReplace the battery with a new one
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