CompTIA
JK0-019 · Question #881
A user reports lack of network connectivity on their desktop. Which of the following is the FIRST step of the network troubleshooting methodology that the technician should perform?
The correct answer is D. Question the user to determine if anything has changed. See the full explanation below for the reasoning.
Question
A user reports lack of network connectivity on their desktop. Which of the following is the FIRST step of the network troubleshooting methodology that the technician should perform?
Options
- AEstablish a plan of action to resolve the problem.
- BEstablish a theory of probable cause by questioning the obvious.
- CTest the theory to determine the cause.
- DQuestion the user to determine if anything has changed.
How the community answered
(67 responses)- A12% (8)
- B3% (2)
- C6% (4)
- D79% (53)
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