CompTIA
JK0-019 · Question #764
JK0-019 Question #764: Real Exam Question with Answer & Explanation
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Question
A technician has resolved a ticket to fix a user's printer and has verified that the user is able to print with no issues. Which of the following action steps should the technician perform FIRST?
Options
- ADocument findings and outcomes
- BEstablish a theory of probably cause
- CUpgrade the printer drivers
- DClose out the service ticket
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