CompTIA
JK0-019 · Question #764
A technician has resolved a ticket to fix a user's printer and has verified that the user is able to print with no issues. Which of the following action steps should the technician perform FIRST?
The correct answer is A. Document findings and outcomes. See the full explanation below for the reasoning.
Question
A technician has resolved a ticket to fix a user's printer and has verified that the user is able to print with no issues. Which of the following action steps should the technician perform FIRST?
Options
- ADocument findings and outcomes
- BEstablish a theory of probably cause
- CUpgrade the printer drivers
- DClose out the service ticket
How the community answered
(27 responses)- A74% (20)
- B4% (1)
- C7% (2)
- D15% (4)
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