CompTIA
JK0-019 · Question #758
A technician is troubleshooting a printing issue where some users in an office are unable to print. Which of the following should be the FIRST step in troubleshooting this issue?
The correct answer is B. Ask users if anything changed in their environment recently. See the full explanation below for the reasoning.
Question
A technician is troubleshooting a printing issue where some users in an office are unable to print. Which of the following should be the FIRST step in troubleshooting this issue?
Options
- AReboot each of the workstations
- BAsk users if anything changed in their environment recently
- CAdvise users to move to a different office
- DPower cycle the printer
How the community answered
(24 responses)- A4% (1)
- B83% (20)
- C4% (1)
- D8% (2)
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