CompTIA
JK0-019 · Question #603
A user is unable to print to a network printer. Which of following is the FIRST step that a technician should take to troubleshoot the issue?
The correct answer is A. Identify the problem. See the full explanation below for the reasoning.
Question
A user is unable to print to a network printer. Which of following is the FIRST step that a technician should take to troubleshoot the issue?
Options
- AIdentify the problem.
- BEstablish a plan of action to resolve the problem.
- CEstablish a theory of probable cause.
- DImplement preventative measures.
How the community answered
(33 responses)- A79% (26)
- B12% (4)
- C6% (2)
- D3% (1)
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